Technical Support · Resource Downloads · After-Sales Response
Providing customers and partners with product documentation, specifications, on-site deployment SOPs, FAQs and after-sales contact channels.
Resource Downloads
The following will be provided by product line: product brochures (PDF), specifications, deployment SOPs, communication protocol documents and training materials.
(Resource files are coming soon; paper or email versions can be requested in advance via the contact form.)
Technical Support
Phone/WeChat remote support on weekdays 9:00 - 18:00; on-site support in the Nantong area as needed; free service during the warranty period.
Mini Program · Online Consultation
Search for the "Zhisuo Zhikong" Mini Program on WeChat → product browsing / demo booking / online consultation.
Training and Go-Live Coaching
During new customer go-live, 2 rounds of SOP training are provided (for operators and managers), ensuring MES dashboards truly run on the production line.